Changes in Outsourcing
There have already been big changes in outsourcing. The practice has come a long way since taking off in the early 1990s. While outsourcing as a way to produce goods goes all the way back to before the industrial revolution, the modern iteration has only really been in force for the last quarter of a century or so.
In that time, not only has the number of companies engaging in outsourcing grown exponentially, but the range of tasks which BPOs carry out has broadened considerably.
Today we are seeing more companies moving from outsourcing peripheral and often monotonous tasks, to