4 Tips for Choosing an Outsourcing Partner

Angela McDonald • 21/08/2016

4 Tips for Choosing an Outsourcing Partner

While business decisions need hard data to point you in the right direction, don’t discount the importance of ‘soft’ qualities. You want to be choosing an outsourcing partner which fits in with your business, your company culture, and that you can personally trust with what is an important business process. Indeed, all the discussions about costs, results, and previous clients do not matter if your provider just does not fit with the way you do business.

So how can you figure out who is going to be the best outsourcing partner for you to work with? Here are some aspects you should consider when choosing an outsourcing partner.

Finding the right size when choosing an outsourcing partner

Bigger is not always better. Particularly if you are going to be one of a BPO’s smaller clients, going with the biggest company can cause difficulties. Bigger clients will usually take priority over smaller ones.
Big companies are also usually less adaptable. The bigger the company, the more levels of bureaucracy to you have to deal with, which means sometimes processes can feel like they’re set in stone. That’s great as long as those processes work for you, but if they don’t – or for some reason they stop working – then you are going to have a tough time changing them. Flexibility is vital in the early stages of outsourcing, and a big company is not always the most agile.

The trust factor

You need to be able to trust any business you work with to look after your interests as much as you do. This is where it is important to have accountability and someone who you can contact at any time to sort out problems.
It can be frustrating trying to deal with multiple people to get a message through to someone who can do something about your difficulties instantly.
Dealing with one person, particularly one who you have met, helps create and maintain trust – which will grow stronger over time.

Keeping your goals aligned

Outsourcing is not a one-size-fits-all proposition. Your business goals are unique; as are the objectives you want to achieve with remote staffing. Your outsourcing provider needs to understand enough about your business to work with you and advise you on the best way to reach your objectives. That takes time and effort from your partner, so it is imperative to find an outsourcing provider that is willing to take the time to understand where you are coming from and where you are going.

No business is static. Companies grow and change, therefore so do their goals and objectives. You need a partner who is flexible enough to change with you.

The human touch

Personalised service, individual attention, and a touch of human connection can make your outsourcing experience less stressful and more enjoyable. And once your offshore staff are on-board, knowing they have hands-on support available to iron out any issues or problems will keep them happy and productive.

When you outsource with Deployed, you work with people who are dedicated and passionate about helping businesses succeed through outsourcing. That goes for the smallest company to the biggest. We can tailor outsourcing solutions to your needs and make sure that as those needs change, your remote staffing does too. Contact us to discuss how Deployed can work with you to grow your business.