Uber to open “Center of Excellence” in Manila

Angela McDonald • 07/03/2016

The benefits of outsourcing to the Philippines have grabbed the attention of global technology giant and peer-to-peer driving service Uber.

Uber announced in mid-February its intentions to build a global customer service center in Manila that would become and be called the “Center of Excellence.” The office will bolster Uber’s customer service muscle and provide global support to facilitate the demand for drivers and rides.

“We have a dedicated, 24/7 customer support network that is growing rapidly as we invest in expanding world-class, efficient support for our global community of riders and drivers,” an Uber spokesperson told BuzzFeed News, adding that the company has “more U.S. and international facilities planned.”

Manila has already been home to some of Uber’s customer service operations since October 2014.

 

The top five roles businesses outsource include:

Sales support

Sales people should be out selling but often they land up doing administrative work, what if you could take that off their hands? These are some tasks that sales support personnel can focus on; cleaning up CRM records, confirming appointments and contact details, creating lead lists, managing BDMs’ calendars, sending reminders and following up on appointments.

Digital marketing

If you think social media is a fad then think again. It’s not going anywhere, and if you’re not on board, you’re losing out – big time. But success through this medium can often be intangible and many businesses can’t justify the expense of hiring a Digital Marketing Manager. Outsourced talent can help you with content development, managing social media strategies and calendars, and developing and maintaining eDM campaigns.

Data entry

Data entry can be really time consuming, and building an offshore data entry team could be the answer to all your problems! Instead of redesigning all your internal processes or investing in new software or computer systems, you can get a team to do it for you.

Graphic design

If content is king, then design is his queen. Nothing sharpens and refreshes a brand more than clean design. Tasks outsourced teams can help with include editing video, creating eDM templates, designing anything from logos to labels to flyers, brochures and websites.

Accounting

If you’re looking for skilled accountants the Philippines is the place to go. The right candidate can help you excel at invoicing customers, paying bills, cash flow reporting, payroll, financial planning and forecasting and reconciling receipts. These are all time consuming tasks that given away will free up your time.