Outsourcing is an investment in the long-term success of your business. Thus, like all major business decisions, it needs to be carefully thought out and planned.

The outsourcing provider you decide to partner with will have a massive impact on the outcome of your outsourcing operations. Therefore, it is essential that you take the time to find a reputable outsourcing provider, such as Deployed, one that is experienced and has the capabilities to produce the results you desire.

Additional musts when choosing a provider include:

Clearly defined goals

Outsourcing will be as effective as the expectations behind it. To get the most out of outsourcing, it is vital you have a clearly defined set of goals and realistic expectations for what you want to achieve.

Your goals and expectations should then shape your search for an outsourcing partner.

Throughout the entire process, you should be able to refer back to a set of concrete goals you want to achieve. For example, do you want to hit certain sales numbers? Do you want to build a certain CRM? Whatever industry you are in or business you operate, outsourcing can have an amazingly positive impact on your business’ growth.

Choosing an appropriate location   

For businesses looking to outsource overseas, there are countless options available. However, to get maximum return, you need to choose an outsourcing location that is right for you.

For Australian and New Zealand companies, choosing to outsource to the Philippines is a very attractive option. This is for several reasons, namely the favourable cultural similarities and the fact that the Philippines is located in a very similar timezone. Which, depending on daylight savings, means your offices will only be four to five-hours apart, allowing you to extend your offices operating hours. Ultimately, making your business more effective and profitable.

Understand the firm

Be sure to do a full and thorough investigation into the firms you are looking at. Outsourcing is an investment, choosing the wrong partner could hamper your businesses potential.

When choosing an outsourcing partner for your business, treat it the same as any other hire. A reputable outsourcing provider, such as Deployed, will be more than comfortable answering any questions you may have or providing you with a company profile.

At Deployed, we provide a completely transparent process. We understand the importance of building a relationship built on trust.

Ensure quality communication infrastructure

As with any other partnership, communication is key. This is especially relevant if you are deciding to outsource offshore. Not only is it vital to have clear communication channels between your local and remote team, but also with your outsourcing partner.

Modern outsourcing agencies should be able to provide you with up-to-date communication and IT infrastructure that will allow for regular communication and collaboration between your offices. At Deployed, our modern offices come fully equipped with technology that facilitates effective communication.

We pride ourselves on being readily accessible if you require. Whether you wish to expand your team, organise additional training, or understand your legal obligations. Your dedicated account manager is on hand to help you generate the results you desire.  

Factor in the cultural differences

An understanding of the cultural differences, will not only help with performance but it will also contribute to positive working relationships and reduce any conflict. Thus, partnering with a firm that operates in a location that shares similarities with your local team, is beneficial.

Western influences have had a vast impact on the Filipino culture, ranging from their neutral American accent to their work ethic right to their love of sports, especially basketball. Which makes the Philippines the perfect location for Australian and New Zealand businesses.

In order for your outsourcing operations to be successful, the partner you pick is vital. Choosing an experienced and reliable partner is just as important as choosing the one you can trust. Ensure you take the time to evaluate your options.

At Deployed, we have partnered with countless Australian and New Zealand business and helped them receive the full benefits of outsourcing. If you would like to discover how we can help you, contact us today!