Why Your Business Should Be Outsourcing Live Chat

Angela McDonald • 26/06/2019

Over the years, live chat has become one of the most useful functionalities of a website. In fact, 79% of consumers prefer live chats because they offer instant responses. 

That, matched with the fact that live chat has the highest consumer satisfaction rate at 92% means the medium is not one to be ignored. 

For businesses who are seeking to add live chat to their websites, the question of in-house or outsourcing is a valid one. Below, we outline the benefits of outsourcing live chat for your business. 

 

Consumer-focused 

With Deployed, your outsourced team will be well-trained and focused on handling the live chat function for your business. This means a focused team that serve consumers on a personal and intimate level. 

Establishing a dedicated Live Chat department with Deployed will provide your business with a specialised round-the-clock customer service team; something that could be costly and hard to implement if you take the in-house route. 

 

Customer experience 

On the other end of the line, your customers will receive a noticeably consistent experience from chat operators trained in direct and real-time interaction.  

Products are better introduced and explained, because specialised teams have the time to better understand them. They have one task, and one task only: to keep your customers happy and informed. 

 

Specialised talent 

One of the biggest benefits of outsourced live chat support with Deployed offers is access to the extensive range of talent from across the Philippines. 

The Filipino workforce is well known for their high work ethic and customer service orientated nature. With English being the main language, your new live chat team will be confident and highly competent across all written communications.

 

The live chat functionality is an increasingly important tool for businesses in converting visitors. The bottom line is a team that responds faster to a lead or a potential customer is going to make a better impression than making them wait around. 

We are an outsourcing provider that takes a customer-centric approach to outsourcing. Unlike other providers, we focus on your business and ensuring that the live chat candidates we find you are right for your organisation and your customers. 

Discover the Deployed difference by getting in touch today.

business value, cost saving, live chat, outsourcing