search
search

Offshore Customer Service & Sales Support in the Philippines

Deliver outstanding support at scale. Deployed helps UK and AU businesses hire trained, English-speaking support agents for
voice, chat, and email at a fraction of local costs.

Why Hire with Deployed

English-Speaking, Industry-Aligned Experts

Hire fluent English-speaking Filipino customer service and sales reps trained for UK and AU industries. Talents are pre-vetted for roles in e-commerce, insurance, logistics, tech, and more.

Certified, AI-Ready and Multichannel Support

Access certified sales and customer support professionals trained in CRM systems, AI-driven tools, and process automation. Each hire comes equipped with role-specific training to meet performance metrics and deliver scalable, high-quality service.

Timezone-Aligned or 24/7 Customer Service

Whether you need standard UK or AU coverage or full after-hours assistance, we provide reliable 24/7 customer support from the Philippines so your customers are never left waiting.

Cost Savings Without Compromising Quality

Save up to 70 percent on operational costs with no payroll tax, super, or Workcover. Just consistent, high-quality service aligned to your brand.

Fully Managed Setup & Support

From recruitment to IT, HR and day-to-day oversight, we manage everything. Your team works within ISO-certified infrastructure with GDPR and Australian privacy standards in place to protect your data.

Hire Remote Customer Support Specialists
Customer-Service-Sales

Top Offshore Customer Support Roles You Can Hire Through Deployed

Looking to enhance customer satisfaction, extend support hours, or manage growing volumes more efficiently? our remote customer service reps in the Philippines deliver fast, empathetic, and brand-aligned outsourced customer support for United Kingdom and Australian businesses. Each candidate is pre-vetted for communication skills, technical proficiency, and cultural alignment to ensure seamless customer experiences across every channel.

Explore Candidate Profiles
Customer Service Representative (Voice/Non-Voice)
Technical Support Representative
Inbound Sales Agent
Telemarketer
Travel/Reservations Specialist
Order Processing Specialist
Appointment Setter
Lead Generation Specialist
Chat Support
E-commerce Support Specialist

Our Seamless Process to Hire, Onboard, and Retain Top Customer Service & Sales Specialists in 30 Days or Less

From candidate sourcing to long-term support, Deployed makes it easy to build your offshore customer support
team that’s cost-effective, compliant, and aligned with your business goals.

Define Your Needs

We kick off with a discovery session to understand your customer service model, platforms, communication channels, and performance expectations.

Get Matched in 10–14 Days

We run a tailored offshore recruitment campaign in the Philippines. Within 1–2 weeks, you’ll receive pre-vetted support and sales reps trained to meet UK or AU standards.

Hire & Scale with Confidence

You choose your hire. We manage onboarding, HR, IT, workspace, regular check-ins, performance reviews, and engagement support, making it easy to hire customer service teams for British and Australian companies with confidence.

Start Hiring

FAQs about Offshore Customer Service

Why outsource customer service and sales support to the Philippines?

The Philippines is a leading destination for customer service outsourcing in the Philippines thanks to its large English-speaking workforce, strong communication skills, and service-oriented culture. Its alignment with UK, Australian, and US business practices makes it ideal for delivering high-quality offshore customer service. By outsourcing to the Philippines, UK and AU businesses can improve customer satisfaction, increase sales conversions, and boost customer retention while reducing costs and allowing in-house teams to focus on core operations.

What types of customer service and sales roles can be outsourced?

A wide range of customer support and sales roles can be offshored to the Philippines, including:

  • Inbound support: virtual reception, live chat agents, helpdesk staff, technical support
  • Outbound roles: telemarketers, appointment setters, lead generation specialists, cold callers
  • Back office: CRM administrators, customer success assistants, email support agents

You can also build full outsourced customer support teams for ticketing, social media response, or 24/7 answering services. Deployed helps UK and AU businesses scale cost-effective customer service solutions with multichannel teams in the Philippines.

Do you provide multilingual support?

Yes. We can source agents fluent in major European and Asian languages based on your market needs. If your business requires multilingual customer support outsourcing, we’ll match you with qualified talent who can communicate effectively across global markets.

How do you ensure data privacy and compliance?

At Deployed, data security and compliance are a top priority. Our staff operate within client-managed systems and are trained in safe data handling aligned with GDPR and Australian privacy standards. We partner with ISO-certified IT providers to support secure workflows, while system access, infrastructure, and ultimate compliance remain the client’s responsibility.

Is outsourcing customer service and sales support only for large companies?

No. Outsourcing customer service is suitable for businesses of all sizes. Whether you’re a startup needing a few reps or a growing company scaling an offshore team, Deployed supports flexible, scalable solutions that help you cut costs without compromising service quality.

Talk to Us

We Hire Customer Service Specialists Skilled in the Tools You Already Use

Our Philippines-based customer service teams are trained across today’s leading platforms, making it easy to integrate them into your existing workflows.

Zendesk
Freshdesk
HubSpot
Service Hub
Intercom
Gorgias
Monday
ServiceNow
Jira
RingCentral
Slack & MS
Teams

Our Client Success Stories

See what our clients are saying about Deployed.

 

GO Gabz, a music solutions company based in Australia

“Deployed helped me get ahead of the competition in more ways than one. It freed up time I desperately needed to focus on higher-value work. I was reaching a point where I couldn’t keep up with everything—and offshoring felt like the next step, but I didn’t know where to start. Deployed made the entire process seamless. From hiring to onboarding, everything was fast, simple, and stress-free.”

Head of Broker Operations at a New Zealand underwriting agency.

“We found having an offshore team to be a cost-effective solution for managing transaction volumes. We’ve relied on Deployed’s management expertise and their knowledge of the employment marketplace in the Philippines to help us grow the team and source the right candidates.”

HR Director, Leading manufacturer for mining and civil construction project solutions

“Deployed helped me get ahead of the competition in more ways than one. It freed up time I desperately needed to focus on higher-value work. I was reaching a point where I couldn’t keep up with everything—and offshoring felt like the next step, but I didn’t know where to start. Deployed made the entire process seamless. From hiring to onboarding, everything was fast, simple, and stress-free.”

Sales Director, Leading a team of over 40 customer representatives

“My productivity increased by about 160-170%, off the back of a good environment. If you’ve got a good, healthy environment, your staff will thrive… we still have the support of Deployed. The infrastructure, systems and processes that Deployed have in place has been hugely beneficial.”

Read more testimonials

Explore Other Roles You Can Offshore with Deployed

We help you hire long-term, fully managed Filipino professionals across multiple functions, all backed by the same recruitment, onboarding, and retention process trusted by leading global teams.

Accounting & Finance

Accounting & Finance

Manage payroll, bookkeeping, and financial reporting with precision and compliance.

 

Accounting & Finance
Administrative Support

Administrative Support

Streamline business operations through efficient admin support, scheduling, and coordination.

Admin Support
Data Processing

Data Processing

Ensure fast and accurate data entry, analysis, and record management for your organisation.

Data Entry
Engineering Services

Engineering Services

Support architectural, civil, and MEP projects with skilled drafting and design professionals.

Engineering Services
Human Resources

Human Resources

Handle employee engagement, recruitment, and policy implementation with strategic support.

Human Resources Support
Insurance Back Office Services

Insurance Back Office Services

Manage claims, policy processing, and compliance workflows with industry-aligned specialists.

Insurance Back Office
Digital Marketing

Digital Marketing

Amplify your brand with SEO, content, email, and paid media campaigns managed offshore.

Digital Marketing
Software Development & IT

Software Development & IT

Build and maintain digital products with developers skilled in full-stack, QA, and tech support.

Software Development & IT
Virtual Assistant

Virtual Assistant

Delegate admin, email, and research tasks to reliable, highly organised remote assistants.

Insurance Back Office
Graphic Design

Graphic Design

Produce high-quality visual assets, branding kits, and marketing materials on time and on brand.

Graphic Design