Building an effective Filipino offshore team with Deployed

05/06/2024

6 Minute read

Offshoring has proven to be not just a cost improvement strategy, but also a growth strategy. It has become a viable solution for addressing talent challenges, as companies strive to ensure the continuity of their operations by hiring offshore talent.

When it comes to selecting the best partner, the Philippines has consistently delivered exceptional results. Filipino talent has garnered high demand in the global outsourcing industry due to their proficiency in the English language, strong work ethic, and cultural compatibility with Western clients.

In this article, we will delve into the reasons why offshore teams in the Philippines should be a top consideration for your business, complementing the aforementioned benefits.

Discover additional benefits of remote offshore teams in the Philippines that are often overlooked:

Cost-effective labour leading to reduced operational costs

With a lower cost of living in the Philippines compared to many Western countries, salaries and wages are also significantly lower. In fact, labour costs in the Philippines are 30-50% lower than in the US and Europe. This affordability allows businesses to hire highly skilled workers at a fraction of the cost of local hires.

Additional cost savings when you offshore your team with Deployed:

  • Office space, work supplies, and equipment. You can eliminate the need for investing in extra computer systems, furniture, and workspace. Deployed provides high-quality hardware devices for leasing and maintains state-of-the-art, and assigned workspaces for your staff.
  • Fixed compensation & transparent pricing. Our comprehensive breakdown includes overtime pay, sick leave, insurance, and taxes, providing you with a clear understanding of the financial aspects without any hidden costs. This allows you to have a clear foresight of your budget allocation for manpower long-term and scale your growth according to your business needs.
  • Tailored recruitment campaign. Our tailored recruitment campaign leverages our extensive network and targeted strategies to engage both active and passive candidates, saving you time and resources. With our expertise, you can confidently focus on other business areas while we attract top talent to build a strong team.

Healthy work attributes promoting high morale, output, and efficiency

Filipino workers are known for their strong work ethic, dedication, and commitment to their jobs. These qualities contribute to a positive work environment and can significantly impact the productivity and efficiency of remote offshore teams in the Philippines. 

Here are some of the favourable work traits you can expect from Filipino professionals:

  • Optimistic outlook. Filipino professionals maintain a positive attitude, even in challenging situations, contributing to a productive work environment and strong customer relations.
  • Reliability. They are dependable, proactive team members who excel with minimal supervision, displaying attentiveness and quick learning abilities.
  • Hard work and resourcefulness. Filipinos demonstrate a strong work ethic, accountability, and a knack for finding creative solutions to workplace challenges.
  • Hospitality. Rooted in Filipino culture, workers prioritise friendliness, collaboration, and delivering exceptional experiences to customers, clients, and colleagues.

Amenable to changing work shifts for nonstop customer service

Offshoring to the Philippines offers businesses seeking round-the-clock operational and customer service the ideal solution, as Filipino remote workers are highly flexible, adaptable to different time zones, and willing to work on weekends, late hours, and holidays.

If your business is based in Australia or the UK, leveraging the time difference of 4-10 hours can provide you with extended operational hours. Similarly, if your business is based in the US, you can have an on-site or onshore team handling the day shift, while the offshore team in the Philippines works at night. This arrangement allows your business to address customer concerns and handle processes more efficiently and rapidly.

Decreased legal and management accountabilities to reduce costs 

Offshoring your remote teams from the Philippines protects you from potential legal responsibilities associated with direct staff hiring. Establishing your own company in the Philippines entails compliance and staying updated with various policies, standards, regulations, laws, and administrative measures, all of which require a certain level of expertise and significant administrative work that can consume most of your time. However, when you choose to offshore, we will handle all activities related to human resource and personnel management. This includes regularly tracking functions such as employee attendance, personal income taxes, and leaves, and submitting reports for your review.

Scalable operations for better cost management

Choosing the right offshore partner in the Philippines enables effortless team scalability without termination processes or inflated expenses, ensuring consistent compensation and benefits for full-time employees.

At Deployed, we not only encourage scaling up but also prioritise understanding what aligns best with your business needs. We recognise the importance of making informed decisions, and that’s why we provide dedicated client experience managers who specialise in fostering your growth. These managers serve as valuable partners, guiding you through critical business decisions, such as scaling up your operations, identifying the right talent, and acting as a bridge between you, your staff, and us at Deployed

Discover the client experience with Deployed

Find out how our clients have achieved optimal performance with their Filipino offshore team. Watch Paul, one of our clients who houses nearly 50 customer representatives with us, as he shares his firsthand experience and highlights the significant improvements in both his own experience and that of his staff after partnering with Deployed.

Bottomline

Building an offshore team all on your own can be tedious. But working with the right offshore staffing partner will make the talent acquisition and management process faster, more efficient, and less costly for your business.

Why choose Deployed as your offshoring partner?

  • Extensive talent pool: We have access to a diverse pool of highly skilled professionals from various fields, ensuring we find the right fit for your requirements.
  • Customised matching: Our unique system ensures that we identify candidates who not only meet your qualifications but also align with your company culture and values.
  • Flexible engagement models: We offer flexible engagement models tailored to your specific business needs, allowing you to scale your offshore team according to your requirements.
  • Positive hiring and retention experience: Our stringent hiring process and ongoing support result in a positive experience for both you and your offshore team, ensuring long-term productivity and satisfaction.

Discover the benefits of a Filipino offshore team and how it can help scale your business. Contact us today to explore the possibilities!

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