With the global insurance industry set for significant expansion in 2025, staying competitive has never been more critical. Deidre, Head of Broker Operations at a New Zealand underwriting agency, shares how partnering with Deployed helped them outperform their competitors and achieve significant business milestones:

• Scaled from zero to $500 million in gross written premiums in under 8 years
• Freed up local teams for higher-value tasks
• Established a 350+ strong workforce with reduced overhead costs and increased flexibility

Challenge: Scaling the workforce while controlling operational costs

In 2018, just two years after entering the market, Deidre’s team faced a classic growth challenge. Rapid customer acquisition and increasing policy renewals created a surge in paperwork and operational complexity. Managing this growth efficiently required a scalable workforce without dramatically inflating operational costs.

“We were struggling to keep up with the volume of paperwork generated by the sales our team was making together with existing policies renewing… We needed to scale quickly, but building everything in-house wasn’t sustainable.” – Deidre

At the time, hiring additional local staff was becoming increasingly difficult due to talent shortages and rising recruitment costs. Expanding the team also meant scaling up local resources—securing larger office space, investing in additional equipment, upgrading IT infrastructure, and addressing workplace safety—all of which felt overwhelming in their fast-moving environment. The agency needed a scalable solution to support rapid growth without significantly inflating overhead costs.

The solution: Deployed’s offshore expertise

Their requirements were specific: a cost-effective, skilled team that could deliver high-quality work at speed without compromising profitability. Beyond technical skills, they needed a team that could seamlessly integrate with their New Zealand operations and adapt to their established workflows.

“The teams here in Manila are integrated into our wider business and are not considered as separate to or different from our NZ based teams.” – Deidre 

In the first year of our partnership, Deployed placed 4 experienced admin support and claims specialists with New Zealand insurance experience, enabling them to work effectively alongside Deidre’s local team. This initial success led to rapid expansion, with Deidre’s team growing from three to over 30 staff from 2018 to present, encompassing roles such as sales support and claims specialists.

Connecting to 100,000+ Skilled Professionals

“… it has proved reasonably easy to source suitable candidates in Manila which has not always been the case in NZ.” – Deidre

Deployed’s database of over 100,000 highly skilled Filipino professionals enabled Deidre’s team to quickly find top talent— within 30 days—significantly faster than traditional local recruitment. Our expert recruiters collaborated closely with Deidre and other hiring managers to understand their specific needs, ideal candidate profiles, and team culture. This thorough vetting process has resulted in long-term hires, with many staff members remaining with the company since 2018.

Cost efficiency without compromising quality

“We found having an offshore team to be a cost effective solution for managing transaction volumes… It also allowed us to control some of our staff costs and overheads to manage high volume, low value tasks” – Deidre

Many business leaders see offshoring as a cost-saving tactic tied to lower-skilled talent. However, with Deployed, the focus is on quality. By sourcing from the top 1% of talent in the Philippines, clients save over 75% on hiring costs without compromising expertise.

Offshoring isn’t about replacing local teams—it’s about balance. For Deidre’s company, this meant shifting administrative tasks like simple claims and policy processing offshore, allowing their local team to focus on high-value work like client advisory and risk assessment. This strategic approach fueled rapid growth, helping them scale to $500M in under eight years.

At Deployed, our goal is to build offshore teams that enhance, not replace, onshore staff—driving efficiency, scalability, and success.

Scale up with confidence and resources

“…we have had constraints with office space as we’ve increased staff numbers, so having some remote workers here has relieved some of that pressure.” – Deidre

With an offshore team as an extension of the local team, it has helped Deidre and her team alleviate the pressures of growth, including increased overhead costs, office space constraints, and the flexibility to scale up or down as necessary. 

Lack of resources shouldn’t hinder growth. With Deployed, you can scale effortlessly without worrying about office space, equipment, or IT infrastructure—we’ve got it covered. Our seamless offshoring solutions ensure business continuity with talent retention and replacement strategies, so operations never miss a beat. By defining your needs, we help you scale fast, meet demand, and accelerate growth.

More than offshoring: A true business partnership

“We’ve relied on Deployed’s management expertise and knowledge of the employment marketplace in the Philippines to enable us to grow the team and source the right candidates.” – Deidre

Offshoring with Deployed is about more than just getting the job done. It’s about finding a partner who understands your business needs and helps you achieve your goals.Our expertise in the Philippine employment market ensures you acquire top talent, while our dedicated support team manages all aspects of your offshore operations.

With over 10 years of experience, Deployed has a proven track record of delivering outstanding offshoring solutions to clients worldwide. Deidre and her team are just one example of the many businesses that have achieved massive success with the support of an offshore team through Deployed.

“…we’ve been really happy with the service we’ve had and the relationships we have developed with Angela, Heidi and the wider Deployed team. We feel like they understand us and the business…” – Deidre

Discover how our offshoring solutions can help you scale your business faster. Schedule a discovery call today!