Identifying the right offshore partner for your business this 2024


5 Minute read

“If your business partners aren’t working as hard as you, it’s not a partnership. It’s a sinking ship.” – Julian Hall

Many see offshoring as an inevitable and indispensable step to growth. The question is no longer whether or not to offshore, but which offshoring service provider should they work with. That question is second only in importance, if not equal to, the question of which processes they should offshore.

The global offshoring industry is massive. Options for service providers in different fulfilment locations abound. As difficult as it is to narrow down, choosing an offshoring partner is a mission-critical part of any business’ offshoring strategy. Success hinges on getting this part right.

Whether you are re-evaluating your current offshore service provider arrangement or considering partnering with one for the first time, here are some points to consider on how to choose the right offshoring partner for your business.

5 things to look for in an offshore partner

1. Value

While financial cost is undeniably an important consideration in any business decision, selecting an offshoring partner involves much more than a simple cost/benefit analysis. It’s not just about finding the lowest price, but rather about finding the best value.

With Deployed, you can rest easy knowing that what we promise is what we deliver. In an industry where seasoned and larger BPOs dominate, we stand out by prioritising ethical employment practices, maintaining transparent pricing, and consistently delivering exceptional services. Our commitment lies in providing tailored solutions that perfectly align with your unique requirements.

2. Flexibility

When entering into an offshoring partnership, it’s essential to consider the importance of flexibility. While planning for success is crucial, it’s equally important to have an exit strategy in case circumstances change. Beware of offshoring agreements that are overly rigid. Instead, choose an offshoring partner who takes the time to understand your unique business needs and can tailor their offering accordingly.

Committed to providing our clients with detailed and transparent estimates for all engagement and management fees, we empower our partners with the flexibility to access highly skilled talent without unnecessary financial burdens. We do not impose any mark-up on employee-related expenses, ensuring that our clients can find the right talent while maintaining cost-effectiveness. We believe that long-term partnerships are built on exceptional service and the value-added benefits we offer, going beyond mere contractual obligations.

3. Cultural Compatibility

More than the culture of your chosen offshoring location, there’s also the culture of your prospective offshoring partner to consider. Familiarise yourself with the leadership style, hiring practices, organisational structure, values and other elements that make up a company culture. Is it consistent with your own company’s culture and values? How seamlessly can your offshoring partner integrate with the in-house team and stakeholders they will be working with?

Think of Deployed as a bridge that helps overcome any potential risks and fine-tune our services to ensure the best experience for you and your local team. Our goal is not to disrupt your existing process, but to make it even more efficient. We want you and your team to fully grasp the benefits of having offshore staff. We’ll break it down for you, get your buy-ins, and educate you on seamless integration strategies. Our ultimate goal is to seamlessly create an extension of your company culture offshore. Your offshore staff are just as much a part of your team as anyone else, minus all the messy logistics and details that come with a larger workforce.

4. Expertise

To ensure offshoring success, it’s vital to select an experienced partner with industry expertise. They should stay updated with current technologies, certifications, and provide continuous training for their specialists.

With over 600 talented professionals, we cater to clients across diverse industries like retail, travel, hospitality, marketing, engineering, consultancy, and finance. Deployed provides a comprehensive range of shared services for workforce management, covering recruitment, payroll, compliance, and office support. With our end-to-end solutions, we ensure successful hiring, legal compliance, and a high-performing offshore team. Our support allows businesses to focus on core operations while we handle the logistical aspects of managing your offshore team.

5. Process Competency

Good results stem from effective processes, while poor results often indicate process deficiencies. When evaluating service providers, go beyond client testimonials. While positive reviews and a strong track record are important, they don’t provide a complete picture of operational capabilities. Inquire about processes, best practices, and quality control measures.

By staying at the forefront of offshoring trends and best practices, we ensure an optimal setup for your business and offshore team. Our below-industry-average annual voluntary employee turnover rate of 18% speaks to our commitment to excellence and process competency. We begin by selecting the right people for your team, ensuring a strong fit from the start. Our team fosters a supportive work environment, offering competitive benefits, growth opportunities, and flexibility to enhance productivity.

The result? A valued and engaged team ready to deliver their best.

Let’s talk about your business and how Deployed can help accelerate your growth. Book a free consultation with us today.

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