During the holiday season, e-commerce platforms face a surge in customer inquiries and sales as online shoppers seek the ideal gifts and holiday deals. A recent report by the National Retail Federation indicates that companies usually witness a 30-60% increase in activity during this period, prompting businesses to efficiently scale up their customer service support and marketing campaigns.

How offshoring helps prepare your operations for the holiday season

Due to its flexibility to operate from anywhere globally, building a remote offshore team has become the go to solution to help manage the increase, boosting revenues and productivity while reducing costs by up to 80%.

Handle customer service inquiries

Consider offshoring customer service to efficiently manage the influx of online shopping inquiries. By offshoring this task to manage the influx of online shopping inquiries, you can ensure swift and effective responses, enhancing customer satisfaction and increasing the likelihood of repeat purchases. 

Execute effective organic marketing strategies

Amidst fierce competition and consumer expectations for memorable shopping experiences, an offshored e-commerce team can handle development and execution of your marketing strategies, allowing you to concentrate on running your core business efficiently.

Expertise in performance marketing and social media management

Tasks like product listing optimization, search engine optimization (SEO), pay-per-click (PPC) advertising, and social media management play a vital role in attracting customers and driving sales during the busy season.

With Deployed’s large pool of e-commerce specialists experts in this area, your performance marketing efforts will surely boost your website’s visibility and engage your target audience on social media platforms, leading to increased sales during the ber-months.

Offshoring is a cost-effective solution

To access the benefits locally, hiring a full team would mean significant added expenses for your business, including salaries, benefits, recruitment, training costs, and potentially, office space upgrades.

By offshoring these functions to Deployed, you can save time on talent acquisition and gain access to tools and technologies that may not be available in your current setup.

Retail and eCommerce services and roles can you offshore with Deployed

• Customer Service Agent
• Data Entry Clerk
• Order Processor
• Inventory Manager
• E-commerce Manager
• E-commerce Developer
• Shopify Developer
• Digital Marketing Specialist
• Product Information Writer
• Graphic Designer
• Merchandise Planner 
• Customer Success Manager 
• Customer Experience Specialist

With our offshoring solutions, you will receive great value, including cost-effectiveness, scalability, and access to specialised expertise. Therefore, when those high-demand periods arise, you will be fully equipped to dive in and capitalise on the holiday rush.

Schedule a discovery call with us today to learn more!