Smart business tip: Scale up your operations with offshore back-office and shared-service support

05/06/2024

5 Minute read

Running a business involves juggling multiple functions, from core operations to administrative tasks, marketing, customer support, and financial management. However, one often overlooked aspect is back-office operations. While administrative work may initially seem manageable, as your company grows, it can quickly become overwhelming and present significant challenges.

Research indicates that 20% of SMEs fail to achieve their goals in the first year, and only a third of businesses survive beyond ten years**. Leadership challenges, managing increasing workloads, and meeting goals and timelines are key factors contributing to these statistics. Furthermore, establishing in-house back-office functions can be costly, requiring investments in facilities, tools, and technological resources.

Fortunately, offshoring your back-office and shared service solutions to a reputable offshoring provider is no longer limited to large corporations. Midsize and small companies can now take advantage of the benefits of offshoring as well.

6 common business functions you can offshore as a shared-service

  1. Human Resources -Offshoring human resource services helps companies streamline their recruitment processes, strengthen their workforce, and enhance employee satisfaction and retention. It also contributes to the development of a more effective human resource approach and establishes streamlined systems and workflows, including benefits administration and payroll processing.
  2. Finance – When businesses combine their financial operations into a shared service, they can often reduce costs and improve performance associated with accounting, accounts payable, accounts receivable, and other financial processes.
  3. IT Support – Offshoring IT support provides companies with access to the latest technological tools and remote assistance that may be challenging for small businesses to manage internally. It also offers advantages such as cost-effective storage, high-level security, and contingency plan services.
  4. Communications & Marketing – Offshoring marketing functions overseas allows businesses to benefit from a dedicated offshore marketing team that can strategise and execute marketing plans across multiple channels. This enables the business to focus on core functions while ensuring that marketing strategies and implementation are handled by experts.
  5. Data Entry & Analytics – As businesses increasingly rely on data for decision-making, offshoring data entry and analytics services can be beneficial. By consolidating data into a central repository, businesses can more easily analyse it and identify trends, enabling data-driven decision-making.
  6. Admin and operational support –  Expanding businesses often need additional offices and workspaces for their extended teams. Instead of acquiring new spaces, businesses can benefit from general administrative shared-services, which provide centralised workspaces and achieve efficiencies in building maintenance, facility management, building compliance, logistics coordination, and other operational arrangements.

How can offshoring your back-office to Deployed help scale up your business faster?

Improving your bottom line

Building and managing an in-house infrastructure for your back-office needs can be expensive and time-consuming. The ongoing costs of maintaining that infrastructure, including labour expenses, employee turnover, technology upgrades, and training, can also add up significantly. By building your back-office team with Deployed, you can leverage our established infrastructure, benefit from up to 70% lower labour costs, and achieve a more affordable solution that allows your business to thrive. It provides the advantages of an in-house team without the expenses associated with hiring, training, technology investments, office overhead, and more.

Allows you to concentrate on core competencies

Offshoring your back-office functions with Deployed allows you to concentrate on your business’s core competencies and strategic priorities. By entrusting these critical but secondary processes to trusted professionals, you can reclaim valuable time and redirect your energy towards the most vital aspects of your business. This strategic shift in focus empowers your team to propel growth and achieve your business goals more effectively. 

With back-office functions in capable hands, you can optimise resource allocation, leverage expertise, and drive innovation, ultimately positioning your business for success.

Access to skilled and dedicated back-office support in the Philippines

Whether you are looking to expand your existing team or offshore your back-office functions entirely, Deployed is here to assist you every step of the way. We offer the flexibility to start with a team of just one, allowing you to scale your operations according to your business requirements. Our recruitment process focuses on sourcing and hiring highly skilled administrative experts who possess the necessary expertise to handle various back-office support tasks.

Through a rigorous selection process, we ensure that our professionals are well-versed in the latest technology, tools, and best practices. This commitment to continuous improvement ensures that you receive the highest quality service, enabling your company to stay competitive in the market.

We have experience in hiring the following back-office and shared-office roles:

  • HR Assistant
  • Payroll Processor
  • Accountant 
  • Accounts Payable Specialist
  • Accounts Receivable Specialist 
  • Bookkeeper 
  • Procurement Officer
  • IT Help Desk Specialist
  • Network Administrator
  • System Administrator
  • Technical Support
  • Graphic Designer
  • Social Media Manager/ Coordinator 
  • Marketing Analyst
  • Digital Marketing Specialist
  • Data Entry Clerk/ Admin
  • Data Analyst
  • Quality Assurance Specialist
  • Procurement Officer
  • Sales Lead Generation
  • Paralegal 
  • Legal Admin Assistant
  • Administrative Assistant
  • Executive Assistant
  • Project Coordinator & manager
  • Office Administrator
  • Customer Service Specialist
  • Estimator
  • Draftsperson
  • Full Stack Developer
  • Design Engineers
  • Quantity Surveyor

At Deployed, we understand the unique challenges and needs of small businesses. We don’t just provide teams; we integrate them into your operations as if they were your own. Our model ensures that these remote teams are not only skilled but also fully aligned with your business culture and goals.

If you’re a small business owner pondering how to expand efficiently and effectively, consider setting up your back office or shared services in Manila. Connect with our offshoring experts today and discover how we can help your business. 

**Source: https://www.investopedia.com/financial-edge/1010/top-6-reasons-new-businesses-fail.aspx

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